Privacy Policy
Effective Date: 04/01/2025
At Fleur De Lis Federal Credit Union, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us—whether in person, online, or through our mobile services.
Information We Collect
We may collect the following types of information about you:
- Personal Identification Information
Name, address, Social Security number, email, phone number, and date of birth - Account and Transaction Information
Account Numbers, Balances, Payment History, and Credit/Debit Card Usage - Digital Usage Data
IP Address, Browser Type, Device Information, Website Behavior, Location Data - Application and Loan Information
Employment History, Income, Credit Reports, and Loan Details
How We Use Your Information
We use your information to:
- Open and maintain your membership and accounts
- Process transactions and loan applications
- Provide products, services, and account support
- Detect and prevent fraud or unauthorized activity
- Comply with legal, regulatory, and contractual obligations
- Communicate with you about your accounts and services
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers assisting with account processing, fraud prevention, or marketing
- Government agencies or legal authorities as required by law
- Credit reporting agencies
- Financial partners as permitted under joint marketing agreements
You may opt out of certain information sharing. See the “Your Choices” section below.
Your Choices
You have the right to:
- Review and update your personal information
- Opt out of certain types of data sharing (where permitted by law)
- Limit marketing communications
- Close your account at any time
To exercise your choices, contact us at:
Phone: 504-229-5742
Email: info@fdlfcu.com
Mail: 433 Metairie Road Ste. 114 Metairie, LA 70005
How We Protect Your Information
We maintain physical, electronic, and procedural safeguards to protect your personal data. Access is limited to authorized employees and service providers who need it to provide services to you.
We also encourage you to take precautions by:
- Using strong, unique passwords
- Monitoring your account for unusual activity
- Keeping your contact information up to date
Online and Mobile Privacy
When you use our website or mobile app, we may use cookies and tracking technologies to enhance functionality, security, and user experience. This includes:
- Session Tracking
- Analytics (e.g., Google Analytics)
- Fraud detection
- Location-Based Services (If Enabled)
You can manage your preferences through your browser or device settings.
Children's Policy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes To This Policy
We may update this Privacy Policy from time to time. If changes are made, we will notify you via email, website banner, or postal mail.
Last updated: 04/01/2025
Questions?
We’re here to help.
If you have questions about this Privacy Policy or your personal information, please contact us at:
Fleur De Lis Federal Credit Union
433 Metairie Road Ste 114 Metairie, LA 70005
504-229-5742
info@fdlfcu.com